We do not store credit card details nor do we share details with any 3rd parties.

Overview

ArcLED is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at ArcLED, Unit 26-31 Faraday Mill Business Park, Plymouth, Devon, PL4 0ST or by telephone on 01752 917447.

Information Collected

ArcLED collects the details provided by you in the Enquiry Form, Customer Registration, Contact Form or Newsletter Subscription Request. Otherwise we do not collect any information about individuals, except where it is specifically and knowingly provided by them. The information we collect will be used to send you the information you have requested and to provide you with information which may be useful to you.

Disclosures of Your Information

Your information may be passed to and used by all ArcLED companies. We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Other Web Sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Access Rights

You have a right to access the personal data that is held about you. To obtain a copy of the personal information ArcLED holds about you, please write to us at the following address: ArcLED, Unit 26-31 Faraday Mill Business Park, Plymouth, Devon, PL4 0ST.

You are entitled to be told by us, as the data controller, whether we or someone else on your behalf is processing your personal information; what personal information we hold; details of the purposes for the processing; and details of any third party to whom your personal information has been disclosed.

Cookies

We use "cookies" to store and collect information regarding your usage of the website. These types of cookies aren't the chocolate chip kind, they're small pieces of information stored by the browser on your computer's hard drive. They send information stored on them back to our web server when you access our website. These cookies do not contain any personally identifying information, but they do enable us to put in place personal settings and load your personal preferences. We use cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring. This makes it a better experience for you.

In The Future...

This policy may change, and if it does, any changes will be identified on the www.arc-led.co.uk website. That way you'll always be fully aware of what information is collected, how it's used and under which circumstances it may be made available.

Introduction To Security On Our Site

At ArcLED we take online security extremely seriously. Our online shop is constantly monitored for security breaches and attacks as well as possible vulnerabilities. The checkout pages are protected using industry standard security measures, but should you have any problems or concerns whatsoever we are only a telephone call away. You can contact us on 01752 917447 to discuss anything.

Although we take security very seriously on our website, it is still important that you also take steps to ensure that all of your personal and confidential information is kept safe and secure. We have included a small guide below to explain our systems in full, but also to help you understand how to protect your information. By both customer and ArcLED working together on security we can make your online shopping experience more enjoyable, by knowing that our platform and your precautions are keeping your information safe.

Our Security System

We use SSL certificates across all of the transaction sections of our online store. Our SSL (Secure Socket Layer) is supplied by Comodo, one of the largest digital certificate provider in the world today, with millions of customers worldwide. Our encryption level runs at up to 128-bit across the secure socket layer.

SSL (Secure Socket Layer) Certificates

At this stage, you may be asking what an SSL certificate is for; it isn't an award to make us look spectacular; it's a certificate issued to a company to verify that they offer their customers a secure shopping experience whilst on their website. Certificates are issued by a certified authority, which in our case is Comodo.

SSL certificates are a digital encryption algorithm which will encrypt your personal information as it travels through the World Wide Web. It will take your credit card details, name, address, telephone number, etc, etc, and encode them before it is sent from your computer to our server. This encryption ensures that nobody can read it as it travels over the internet.

Look For The Padlock

Whenever you login to your account online or purchase any goods from us always remember to check that your session is being secured and encoded. This is checked in two locations. When in a secure environment on our site, e.g. your account pages or the checkout, you will see that the usual http://www.arc-led.co.uk address in the address bar will read https://www.arc-led.co.uk. The https:// signifies that the session is in a secure environment. Also make sure that somewhere in your browser (different places dependant on the type of browser used) you can see the secured or locked padlock symbol. The padlock ensures that any personal information sent from your computer to our servers will be encoded before it is sent. If you click on the padlock it will provide you with all of the relevant certificate information. This is in place to make your shopping experience safer and more enjoyable. If you have any problems or concerns regarding the site security please contact us immediately on 01752 917447.

Credit Card Security

To ensure that your shopping experience with ArcLED is even more secure and enjoyable, we are now participating in some more advanced credit card security. We now adopt the Visa Verified and MasterCard SecureCode scheme through our SagePay card processing system. These services provide an essential extra level of security when placing an order on our website. To participate in this you will be required to inform your bank or card issuer and register all of the relevant details with them, and they will be able to provide you with all of the relevant information to proceed further with the scheme.

Other Precautions Our Customers Should Take

Below we have listed some of the ways in which we believe customers can protect themselves whist shopping online on our website and all of the other millions of online stores on the World Wide Web.

Keep your passwords safe! Don't write them down or store them on your computer; Don't give your password to anyone else to use. It is the ArcLED policy never to ask you for your username or password information. If you receive a telephone call or emails asking for this information DO NOT give them anything, they are fraudulent; Change your password straight away if you believe anyone else knows it. This can be done simply by logging into your account and clicking on change password; Make certain that you use a secure password!; Choose a strong password between 8 and 16 characters long; Make sure you use a variety of letters and numbers and ensure it is something you can remember without writing it down but also that it is not something someone would automatically know to try; Ensure you don't use words or combinations that others can guess easily, such as family names or pets names.

Always log off! One very important point is to always make sure that you click 'Log Off' before leaving our online store, to prevent others from gaining access to your online account area; And finally, always close your browser after logging off.

Something's Up!

If you suspect that someone has gained access to your account and they are unauthorised to do so please make sure you contact us immediately on 01752 917447 so we can investigate this further and ensure that your information is kept safe and secure.

Alternatively you can emails us on info@arc-led.co.uk