Exercising your right to cancel

To exercise your right of cancellation, you must inform us of your decision to cancel the contract in writing within 14 calendar days after the day on which you receive the goods or services you ordered, which you can do by filling in the parcel summary when you return your order.

You must take reasonable care of the goods while in your possession. You shall send back any goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back any goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods to us.

Products should be returned in or with their original packaging. You are only liable for any diminished value of the goods resulting from the unnecessary handling of the goods in excess of what is necessary to establish the nature, characteristics and functioning of the goods.

We will process your refund within 14 days of receipt of the products to the following specified returns address: ARCLED RETURNS, Drakes Court, Unit 4, Eagle Road, Plymouth, Devon, PL7 5JY.

Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.

This is not intended to be a full statement of all of your rights under the Regulations. Full details of your rights under the Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Products lost or damaged in transit

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

Damaged or incorrectly supplied products

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or, if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within a 48-hour period from delivery. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Bespoke / special order items

Made-to-measure or custom items, such as our LED strip lights, cannot be cancelled or returned (unless faulty), since they are being produced just for you. So please take extra care when ordering these items to ensure that your specifications are correct. Any order placed for our LED strip lights that is not ordered on a reel length (50 metres) is considered a special order and therefore cannot be cancelled or refunded once placed.

We may offer you a replacement product and any refunds given by us will be made to the debit/credit card account or by cheque (as applicable) provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.