Frequently Asked Questions

Once your order has been dispatched you’ll receive tracking details by email. If you can’t see them, check your spam or junk folder. If delivery has gone beyond the expected timeframe, contact us with your order number and we’ll chase it.

No — you can check out as a guest. Creating an account lets you track orders, save favourites and see trade pricing if you have a trade account.

Yes, if it hasn’t been dispatched yet. Contact us straight away with your order number. Bespoke and cut-to-length items can’t be cancelled once production has started.

All major credit and debit cards, Klarna (Pay Later), and bank transfer for quotes and trade orders.

Yes. Trade pricing is available for electricians, AV integrators and commercial clients. Open a trade account.

Unused items can be returned within 14 days in their original packaging. Made-to-measure items, including cut lengths of LED strip, cannot be cancelled or returned unless faulty. Delivery & returns.

Contact us within 48 hours of delivery with your order number and a photo. We’ll arrange a replacement or refund. For faults after installation, see Warranty & claims.

We don’t install directly, but we can recommend professionals and provide technical advice for your installer.

A UK-based designer and supplier of premium LED lighting for residential and commercial projects, based in Plymouth and the sister company of G&R Electrical Wholesale.

LED strip, pixel lighting, aluminium profiles, drivers and power supplies, downlights, NanoBrite magnetic track, and DMX and smart control systems.

Yes. Our products are used by electricians, lighting designers and AV professionals, on projects from private homes to the Turbine Hall at Tate Modern.

Yes. Many of our controllers work with Amazon Alexa, Google Home and app-based systems. See Useful downloads for the apps.

Yes. Our team provides technical support and bespoke quotes. See Custom project services.

Yes, by phone on 01752 917447 or email [email protected].

Standard UK mainland delivery is 1–2 working days for in-stock items. Long-length items take 2–3 working days and remote areas 3–4.

Free on UK mainland orders over £75 for items under 0.9 m. Orders under £75 are £9.00. Longer items and remote areas are charged as shown at checkout. Full details on Delivery & returns.

Not at the moment — delivery is within the UK only.

A tracking link is emailed to you once your order is dispatched.

Contact us with your order number. We’ll investigate with the courier and sort it out promptly.

It depends on the size of the space and the effect you want. As a guide: ambient lighting 5–10 W per m², task or accent lighting 10–20 W per m². Contact us for a recommendation for your room.

Indoor dry areas: IP20 or above. Bathrooms and kitchens: IP44 or above. External or wet areas: IP67 or above.

Yes. Many of our controllers support app control over Wi-Fi or Bluetooth through the Tuya / Smart Life or MiBoxer apps.

Yes. Tuya / Smart Life compatible controllers work with both voice assistants.

Yes, using a multi-zone controller or several single-zone controllers.

DMX is the professional protocol for advanced effects and programming. It’s ideal for complex or large installations; most homes don’t need it.

Some controllers are all-in-one; wireless systems usually need both a controller and a receiver. Check the product details or ask us.

Yes, many of our smart controllers support both at the same time.

A flexible circuit board with surface-mounted LEDs, giving a low-profile light source that fits almost anywhere.

24V is better for longer runs with less voltage drop; 12V suits smaller projects.

Yes, at the marked cut points, using compatible connectors or soldering. Or let us cut and solder it for you.

Yes, with a dimmable driver or a compatible controller.

Self-adhesive backing makes installation easy. We recommend mounting it in an aluminium profile for durability and heat dissipation — it’s also a warranty condition.

Required for RGB, RGBW and CCT tape. Single-colour tape can run from a basic dimmer or switched power.

Roughly 5 m for 12V and 10 m for 24V before voltage drop, unless you add amplifiers or extra feeds. Ask us about longer runs.

Some is — look for IP65, IP67 or IP68 depending on where it’s going.

Yes, with IP67 or higher tape and weatherproof connectors or enclosures.